Please visit our Local Delivery and Store Pickup pages if you are in the Greater Raleigh/Durham area.
National Shipping (Friday delivery not guaranteed) is available via Fed Ex and USPS in the contiguous US. We do not ship to PO Boxes. Options and pricing will be available at checkout.
Frozen items are available for local delivery or pickup only. A cooler large enough to contain the entire order must be left outside the morning of the delivery day.
We are a small company and appreciate your business! Please place your order by noon on Monday to ensure we are able to process and ship it that week. Orders placed after Monday may fall on to the following week's schedule. Packages are typically shipped out on Friday mornings.
Returns: Your complete satisfaction is our goal. We will do everything we can to assist you if you have a problem with an item. If you are not completely satisfied with an item, simply return it within 14 days of receipt along with the original invoice and it will be refunded, replaced, or exchanged for you. This does not include shipping and handling charges. Items that have been previously replaced cannot be returned i.e., we will not accept a return on a return.
Items showing signs of use are not returnable. Books, videos, CD's, and DVD's are not returnable. Personalization, monogrammed or custom items are not returnable and the customer must either fax, email, or mail verification for these items to guarantee accuracy. Any problems, such as shortages, damaged or missing pieces, or wrong item(s) must be reported within 72 hours. No Exceptions! Item(s) must be in "new" condition and show no signs of wear or use. If the item is defective upon receipt by customer or if there was a shipping error we will reimburse you for the cost of returning the package to us, and you will not be charged for the shipping cost of your replacement item. If an item was damaged during transit, we reserve the right to request photographic proof of damage. That is, you may be asked to provide a photo of the damaged item.
To return an item, please fill out the contact us form and let us know the item(s) you want to exchange, and the reasons(s) for the return. You will receive an email response with further instructions. Refunds will be given in the original method of payment. Checks require a 10 day business holding period.